At WriterDox, customer satisfaction is important to us. We strive to deliver reliable, automated content solutions tailored to your needs. This Refund Policy explains when you may request a refund and under what conditions.

1. Eligibility for Refund

You may be eligible for a 100% refund under the following conditions:

• The service you ordered was not delivered within the promised timeframe.

• The content was delivered with critical errors or technical failure, making it unusable.

• You request a refund within 7 calendar days of your purchase date.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The service was successfully delivered as described.

• You changed your mind after delivery or no longer need the service.

• You failed to provide necessary input, instructions, or access, preventing completion.

• Slight content tone/style preferences that can be corrected via revision (we offer limited revisions).

3. How to Request a Refund

To initiate a refund, email us at [email protected] with:

• Your full name

• Order number

• Reason for the refund request

We may request additional information to verify the claim. Refunds will be processed within 5–10 business days once approved, and credited to the original payment method.

4. Disputes & Chargebacks

We encourage all customers to contact us directly to resolve any service issues before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

5. Policy Updates

We may revise this Refund Policy at any time. Changes will be posted on this page with the revised effective date.

Contact Us

If you have questions about your order or this policy, contact:

📧 [email protected]
📍 71–75 Shelton Street, London, WC2H 9JQ, England